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前言对咖啡师来说，会讲英语，整个咖啡世界都会以更亲近的方式展现在你的面前。会英语的咖啡师无疑具有更强的职场竞争力和更宽的职业选择范围。乡村咖啡馆（Café Du Village）80%以上的客人是来自超过全球40多个国家的国际友人。十年来，积累了很多咖啡馆服务客人的常用英语，作为培训资料一直在内部使用。很多咖啡师都有学习英语的意愿，有些人不知道如何开始，有些人找不到合适的方法。这篇文章把跟咖啡有关的培训资料公开出来，希望能帮到大家。（乡村咖啡馆有简餐，关于餐的英文不太具有普遍性，因此没有包含在这篇文章中。）学习任何一门语言最好的方法是从自己需要使用的场景开始，逐渐积累自己能用到的词汇和句式，并进行大量的听说练习。另外，了解该语言使用的文化背景和思维方式，有利于说的更地道。这份培训资料将咖啡馆的日常工作内容按照发生频次及难度循序渐进的顺序分为：一、打招呼。二、点单。三、上产品。四、帮客人收桌子。五、买单。六、离开时打包。七、说再见。八、外卖。九、订位子。十、禁烟。等十大工作场景。总结概括出各种场景下有可能使用到的基本对话，帮助咖啡师更容易获得英语沟通的能力。

咖啡50个常用基础词汇词汇是会话的基础，在无法说完整句子的时候仅靠一些单词就能满足客人简单的需求。（积累词汇先从菜单开始，具体产品名称此文不表）关于咖啡pour over/hand drip手冲filtercoffee滴滤式咖啡siphon虹吸coldbrew冷萃regularcoffee每日滴滤咖啡single origin coffee单一产地咖啡blendedbeans拼配咖啡decafe低因咖啡mild温和的strong浓的extra hot特别热/烫iced冰的heated加热的small/ medium/ large小/中/大关于哪里吃for here 堂食to go/take away带走关于奶制品normal milk/whole milk全脂奶non-fat milk/skim milk脱脂奶dairy free milk植物奶half half一半全脂奶一半脱脂奶（编注：另有一说是半全脂奶半奶油）soy milk豆奶almond milk杏仁奶oat milk燕麦奶cream/whipped cream奶油/打发的奶油关于糖sugar白糖brown sugar黄糖equal/sweetener怡口糖/代糖一般物品napkin/ tissue餐巾纸muddler/ stirler搅拌棒lid/cover杯盖spoon勺子fork叉子straw吸管glass玻璃杯mug瓷杯to go bag打包袋ashtray烟灰缸关于结账split the bill分开结账Alipay支付宝Wechat微信credit card信用卡debit card借记卡cash现金tips小费bill/ check/ pay账单change找零receipt收据invoice/fa piao发票其他wash room/ toilet/rest room洗手间sit inside/sit outside坐里面/坐外面1Welcome打招呼跟进店的客人目光接触并热情的打招呼，会让客人感到自己被欢迎被关注，增加亲近感并留下好的第一印象。最简单的问候Hi/Hello嗨/你好Morning/Good morning.早上好（中午12点之前）Goodafternoon.下午好（中午12点到下午6点之间）Good evening.傍晚好（下午6点以后）Good night.晚安（有些人在9点以后开始说）更加亲切随意一点的问候Hi/Hello, How are you doing?/Hi, how are you?嗨，你好吗？这样问不会有人真的告诉你他/她到底过的怎样，这只是一个问候语而已。一般客人只会回答：Good/Pretty Good./I am doing well.好/很不错/我过的很好有时候客人一进来会问咖啡师你好吗？How are you doing? /How areyou guys doing?你也只要回I’m doing well. 或者说Good. 就可以了。对于熟悉的客人最好的方式是直接称呼名字hiMike, how are you doing?你好麦克，最近好吗？MorningHelen, nice to see you.早上好海伦，见到你很高兴。对于很久不见的朋友Hi/Hey,Bob, long time no see.嗨！鲍勃，好久不见！Hi/Hey,Nancy how have you been?嗨！南希，最近怎么样啊？其他一些常用句子Would you like to sit inside or outside?你想坐里面还是坐外面？I can help you move that chair outside/inside if you would like.我可以帮你把椅子挪到外面/里面How many people do you have? Or “how many are inyour party”?请问你们一共有几位？Is this place (table) ok for you?坐在那里可以吗？May I move that table over for you?我把那张桌子给你搬过来好吗？Sorry, we have no seating downstairs but we havespace upstairs if you would like.对不起我们楼下没位子了，您愿意坐楼上吗？2Take order点单准确无误记住客人所有要求非常重要，同时点单过程也是跟客人交流的最佳流时机。Barista: Hi, would you like to see the menu? Or doyoualready know what you want?咖啡师:你需要看菜单吗？或者已经知道自己要点什么？Customer:Yes please/Sure.(I just want my regular.)客人:是的请给我菜单。(还是老样子)Barista: Here you are (here is our menu), I willcome back later.咖啡师:这是我们的菜单，等下我过来帮你点单。Barista: (Are you) ready to order?咖啡师:现在可以点了吗？Barista:What would you liketo have for today?咖啡师:今天想点什么呢？Customer:I would like tohave a medium non-fat caramel cappuccino for here.客人:我想要一杯中杯的脱脂焦糖卡布奇诺在这里喝。Barista:Would you like to drink/eathere or take away?咖啡师:你是要在这里喝/吃还是打包带走？Customer:Takeaway please.（For here please）客人:打包带走谢谢。(堂食，谢谢。)Barista:OK, please wait for a moment.（OK, please take a seat.）咖啡师:好的，请稍等一下。（好的，请坐下来吧）Barista:Would you like it iced or hot? (Extra hot, warm)咖啡师:你要冰的还是热的？（特别热，温的）Customer:May I have one more latte please?客人:我可以再要一杯拿铁么？Barista:yes/ok/sure/absolutely/as you wanted咖啡师:是/OK/没问题/照你说的办其他一些常用句子Here are somenapkins(tissues).这里是一些餐巾纸Let me help you puta lid on it.让我来帮你盖下盖子。Would you like a to gobag for your drinks?咖啡师：你需要打包袋吗？We can put the milkon the side.我们可以把牛奶放在饮料旁边。Would you like some sugar for your coffee?你的咖啡里需要加糖吗？There is some creamon the top of smoothie, would you like it?我们的冰沙上面有奶油，你需要吗？I’m sorry, we have run out of the soy milk today, How about oat milk?对不起，豆奶用完了，用燕麦奶可以吗？Hi, would you likesome cakes?嗨，请问需要一些糕点吗？May I repeat your order?我可以重复一下您的单子吗？Anything else?/That’s all for today?还有其他需要吗？/今天就这些吗？3Serving上产品Hi, thanks for waiting, here is your largeiced latte.咖啡师：这是您的大杯冰拿铁。Enjoy(送上产品离开时)慢慢享用吧。Is everything ok?（路过客人时问问情况）一切都好吗？4Clean up the table帮客人收桌子Excuse me，may Itake this away?不好意思，我可以把这些（用过的杯子）收走吗？No problem, we can clean it.不用担心，我们可以打扫。Are you hurt? Are you ok?（如果客人被烫到/撞到）你被被伤到了吗？你有问题吗？5Pay买单Customer:May I have the bill/ check? May I pay?客人:我要买单。Barista: Do you want pay together or separately?咖啡师:请问你们是分开买单还是一起买？Barista:Do you have two?咖啡师:你有两元零钱吗？Barista:Would you like to pay? Or “Are you ready to pay?” Or “Are you ready for the check”?咖啡师:你现在可以买单了吗？Barista: Here is your change.咖啡师:这是您的找零。Barista: Your rechargeable card balance is 123.咖啡师:您充值卡余额是123。Barista: Here is the receipt/invoice.咖啡师:这是您的收据/发票。6Packfood离开时打包Customer:May I have this take away? Can I have a box/ bag for this?客人:可以帮我把这个打包么？Barista: Would you like to take this away?咖啡师:需要帮您把这个打包么？7Say goodbye道别Bye, have a nice day/evening/weekend/holiday再见，愿你度过美好一天/一个傍晚/周末/假期Bye, have a good one!再见！祝你开心。See you tomorrow明天见See you later回见Thanks for coming.感谢前来8Delivery外卖Customer:Can you deliver?客人:你们可以送外卖吗？Barista: yes, we can/do.咖啡师:是的Barista: May I know your address please?咖啡师:请告诉我你的地址Barista:When would you like us to arrive?咖啡师:你需要我们什么时候到？Barista:It will take about 30 minutes, is that ok for you?咖啡师:我们需要30分钟左右才能送到，可以吗？Barista: Sorry, we are running late, please wait a few more minutes.咖啡师:对不起，我们有点晚了，请多等几分钟。deliver on bad weather天气恶劣外卖情况Barista:Sorry, cause the weather is really bad, we have to take a cab for deliver, sowe need to charge 25 Kuai delivery fee, is that ok for you?咖啡师:对不起，因为天气恶劣。我们为了保证员工和食物的安全需要额外收取25元出租车费，您觉得可以吗？如果客人说算了，说：sorry about that. 不好意思deliver to door外卖送到Barista:Hi, this is Crystal from Café Du Village.Your coffee is here.咖啡师:嗨，我是乡村咖啡的Crystal, 你的咖啡到了。9Reservation定位子Customer:May I book a table for a meeting?客人:嗨，我可以订一张桌子吗？Customer: May I make a reservation for 6 people?客人:我可以定一张6人的桌子吗？Customer:May I book upstairs for a meeting?客人:我可以定楼上开会吗？Barista:ok/no problem, would you please tell me when it will happen? And how manypeople will come?咖啡师:可以/没问题，你们什么时候来？一共几位？Barista:Ok, let me check to make sure if it is available at that time. 咖啡师:可以，我来查一下，看看这个时候行不行。 Barista:Would you mind not doing it on Friday, Saturday and Sunday? It will be busyhere and I am afraid can't find enough space for you.咖啡师:最好不要在周五、周六、周日定位，会很忙，不一定能找到足够的位子。Barista: Hi, 12pm-1:30pm is lunch time, the shop will be very busy so can we schedule you at another time?咖啡师:嗨，12点半到1点半是午餐时间比较忙，我们可以帮你们安排一个别的时间可以吗？Barista: Hi, cause it's over 30 people so I will book the entire space for you on our off time.咖啡师:嗨，超过30人需要包场了，可以在我们下班的时间吗？10No smoking禁烟Barista: Sorry, no smoking here please.咖啡师:对不起，请不要抽烟。Barista: I’m sorry, but smoking is not allowed inthis shop.咖啡师:对不起，我们店不允许抽烟。

Communication terms尬聊用语除了点单交流外，跟客人随意的沟通更容易建立情感连接，不妨从下面一些话题开始。How was your holiday (summer, Christmas, springfesitival)?假期（夏天、圣诞节、春节）过的怎样Where have you been for the summer?夏天去哪里玩了？The sunshine is lovely today.今天阳光很好What a rainy day!今天雨真大啊It’s been so hot （cold） recently.最近可真热(冷)How is life in China?中国的生活怎么样啊？Do you enjoy the life here? Are you enjoying China so far?你喜欢这里的生活吗？目前为止你喜欢中国吗？We have been here for 10 years.我们店在这里开了10年了这可真是个长帖子！希望帮助到大家。以后也许会分享一些更深入的有关咖啡种类、处理法、风味描述、冲煮、烘焙等咖啡英文。语言学习的秘诀在于使用，咖啡师们，让英语飞起来吧！如果大家在咖啡馆日常工作中遇到什么英语方面的问题欢迎留言探讨。-扫一扫下方二维码关注作者-版权信息：以上文章内容转载自【CoffeeStyle咖啡风】，转载请联系原作者。作者：crystalyunfei侵权请联系：weixin@coffeesalon.com投稿合作：tips@coffeesalon.com